Flowers and Kisses Guarantee
Our promise to you
Delivery Guarantee
Your special moments matter to us. That’s why we guarantee on-time delivery—every time. If your order is delayed by more than 30 minutes, we’ll refund you in full.
Need assistance? Reach out to us via WhatsApp at +65 8161 5935.
At Flowers and Kisses, we recognise the significance of prompt delivery in sending flowers to your special ones. Thus, we provide a money-back guarantee for any late deliveries of more than 30 minutes.
To qualify for a refund, please ensure to provide us with accurate and complete delivery details, including the recipient’s name, address, and contact number. If we are unable to deliver your flowers due to incorrect information or reasons beyond our control, we will not be held liable for any refunds.
We make every effort to ensure timely delivery of our flowers, although unforeseeable circumstances may cause delays. If your order is delayed, we will promptly notify you of the situation and give you an updated delivery time.
Thank you for choosing our online florist. We’re excited to bring beautiful flowers to your loved ones on time.
Our promise to you
Freshness Guarantee
Your fresh flowers will arrive in a happy, healthy condition—guaranteed. If not, we replace them for free. Simply reach out to us with a photo upon receiving your order.
Flowers are delicate and may show slight wear due to environmental changes, but they should always arrive in great condition. If you notice significant damage beyond minor blemishes, let us know immediately, and we’ll arrange a free replacement.
Same-Day Fix Guarantee
Not satisfied with your order? We’ll make it right—on the same day. Let us know before 4 PM with a photo, and we’ll arrange a replacement for you that very day. For requests received after 4 PM, we’ll send a fresh replacement the next day.
This guarantee applies to all online and in-store purchases. We require photos as proof of damage and to help us improve our products and services.
Our promise to you
14 Day Freshness Guarantee
Your house plants will arrive in a happy, healthy condition—guaranteed. If not, we replace them for free. Simply reach out to us with a photo within 14 days of receiving your order.
Plants don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. Repotting your house plant into a new container within the first 14 days will void our 14-Day Freshness Guarantee.
However, if the damage is beyond minor blemishes, reach out to us within 14 days of receipt to receive a free replacement.
The guarantee applies to all online and in-store purchases within the first 14 days. We require photos as proof of damage and to help us improve product and services.
*Remember, it’s natural for live plants to show minor signs of stress after transit. You can help your plant perk up from its journey by gently pruning any foliage damaged during the delivery process, such as bent stems or yellow leaves. Removing damaged foliage gives your plant back energy for new, healthy growth.